Frequently Asked Questions
Everything you need to know about your favorite iced tea experience.
How do you ensure the quality of your tea?
We use a proprietary water filtration system and source high-quality tea leaves to ensure a consistent, clean, and refreshing taste in every cup.
Can I order HTeaO products for home delivery?
Yes, select locations offer delivery through our third-party partners. You can also purchase our retail bags of tea and merchandise through our official online store for nationwide shipping.
What is your return policy for retail merchandise?
We accept returns on unworn apparel and unused merchandise within 30 days of purchase with a valid receipt. Please note that food and beverage items are non-refundable.
Are there sugar-free options available?
Absolutely. We offer a wide variety of unsweetened tea flavors, and many of our sweetened options can be customized or substituted with sugar-free alternatives.
Do you offer catering for large events?
Yes, we provide gallon-sized tea options and ice bags perfect for parties, corporate events, and gatherings. Contact your local HTeaO for specific catering menus.
How should I store my gallon of tea?
To maintain freshness, we recommend keeping your tea refrigerated at all times and consuming it within 3-5 days of purchase.