Returns & Exchanges

At HTeaO, we strive to provide the highest quality iced tea and merchandise; however, due to the perishable nature of our beverages, we cannot accept returns on brewed tea or food items. For retail merchandise and apparel, we offer a 30-day return window for items in their original, unused condition.

Return Process

• 1.
  Review Eligibility

  Ensure your item is a non-perishable product, such as apparel, drinkware, or accessories, and was purchased within the last 30 days.

• 2.
  Gather Documentation

  Locate your original order number and proof of purchase to ensure a smooth verification process at your local HTeaO storefront or via our online portal.

• 3.
  Submit Your Request

  Visit the HTeaO location where the purchase was made or contact our support team at [email protected] to initiate an exchange or refund.

• 4.
  Receive Refund

  Once your return is inspected and approved, we will issue a credit to your original payment method or provide an exchange for an item of equal value.